Refund policy
Refund & Return Policy
We want you to be completely satisfied with your purchase from Beaver Butter. Please review our return and refund policy below.
Eligibility for Returns
- Return Window: Returns are accepted within 30 days of the original purchase date.
- Factory Sealed Items Only: To be eligible for a return, items must be factory sealed, unused, and in their original packaging.
- Products Purchased on Our Website: We only accept returns for items purchased directly from beaverbutter.com. Items purchased from third-party sellers or retailers are not eligible for returns.
Returns Process
- Request a Return: To initiate a return, please contact us at hello@beaverbutter.com. We will provide you with a return shipping label if your return is accepted.
- Return Authorization: Items sent back to us without prior authorization will not be accepted.
- Condition for Return: All returns must be unopened, unused, and returned in the original packaging.
- Refund Approval: Once we receive and inspect the returned item, we will notify you of the status of your refund. Refunds will be issued to your original payment method.
Non-Returnable Items
The following items cannot be returned:
- Perishable Goods (e.g., food, flowers, or plants)
- Personal Care Products (e.g., beauty products, lotions, etc.)
- Custom or Personalized Items (e.g., special orders or personalized products)
- Hazardous Materials (e.g., flammable liquids or gases)
If you're unsure whether your item is eligible for return, please contact us at hello@beaverbutter.com.
Damages and Issues
- Inspect Upon Receipt: Please inspect your order as soon as you receive it. If the item is defective, damaged, or incorrect, contact us immediately at hello@beaverbutter.com. We will assist you with resolving the issue promptly.
Exchanges
To exchange an item, we recommend that you return the original item and place a new order for the item you wish to receive.
Refunds
- Defective Items: Defective items will be replaced with the same item. No substitutions or refunds are allowed.
- Non-Defective Items: Non-defective items are non-returnable and non-refundable.
- Refund Processing: Once your return is approved, your refund will be processed to your original payment method. Please note that it may take additional time for your bank or credit card provider to process and post the refund.
Shipping Charges
- Shipping charges are non-refundable.
- International Orders: International customers are responsible for any duties, taxes, or shipping costs if the order is returned or refused.
Limitations of Liability
Except as expressly stated, Beaver Butter makes no warranties, either express or implied, regarding the products sold on our website. Our total liability to you for any product purchased on this site shall be limited to the price of the product itself. We are not liable for any indirect, special, consequential, or punitive damages arising from the use of our products.
Contact Us
For any questions regarding returns, exchanges, or refunds, please reach out to us at hello@beaverbutter.com.
